Job Description

1. Business Development

• Identify and approach potential customers to develop new business opportunities.
• Develop and expand the customer portfolio.
• Understand customer needs and propose suitable logistics products and services.
• Conduct regular sales visits and meetings with prospective customers.
• Contribute to achieving team revenue and gross profit targets.
• Work closely with Product teams to develop effective commercial solutions.

2. Account Management

• Maintain and strengthen relationships with existing customers.
• Conduct regular customer visits to understand business needs and identify opportunities for growth.
• Develop existing accounts and increase customer retention.
• Monitor customer satisfaction and proactively address potential issues.

3. Customer Service & Issue Resolution

• Receive and manage customer complaints professionally and promptly.
• Coordinate with relevant internal teams to provide effective solutions.
• Maintain a professional image of the company in all customer interactions.
• Build long-term relationships and minimize customer loss.

4. Sales Reporting & Operations

• Maintain accurate and timely CRM updates.
• Prepare monthly sales reports and other required commercial reports.
• Ensure compliance with company policies relating to pricing, working conditions and customer relationships.
• Follow up sales activities and business opportunities effectively.

5. Collaboration & Continuous Improvement

• Work closely with Product and other Back Office teams to achieve commercial targets.
• Share market insights and propose new approaches to customer development.
• Contribute to team performance and continuous improvement initiatives.
• Maintain professional standards and ensure compliance with legal and company requirements.

Job Requirement

• Minimum 7 years of experience in Logistics / Freight Forwarding.
• At least 2 years of experience in leading team 2-4 members
• Bachelor Degree in Logistics or a related field is preferred.
• Good knowledge of the Logistics industry.
• Strong customer and service-oriented mindset.
• Good commercial awareness and business acumen.
• Strong communication, negotiation and relationship-building skills.
• Self-motivated, disciplined and mature.
• Open-minded and comfortable working with people from different cultural backgrounds.
• Good teamwork, adaptability and initiative.
• Experience working for a multinational logistics company is an advantage.