Job Description

1. Business Development

• Develop and execute business development activities in line with company and departmental strategies.
• Identify, approach, and develop potential customers to generate new business opportunities.
• Achieve assigned sales targets and contribute to profitable revenue growth.
• Conduct market research and identify new business opportunities and market trends.
• Develop and maintain a healthy sales pipeline and regularly update CRM.

2. Account Management

• Build and maintain strong relationships with existing customers.
• Understand customer needs and coordinate with relevant departments to provide appropriate solutions.
• Ensure high levels of customer satisfaction and support long-term business relationships.
• Monitor customer performance and proactively identify opportunities for account growth.

3. Sales Planning & Team Coordination

• Develop sales plans and follow up on progress against departmental targets.
• Work closely with Operations, Finance, Customer Service, and other internal teams to ensure effective service delivery.
• Collaborate with vendors, suppliers, warehouses, and trucking partners to develop competitive solutions and pricing.

4. Reporting & Process Excellence

• Maintain accurate records of potential and existing customers.
• Prepare timely and accurate sales/business reports and management information.
• Develop and implement SOPs and policies to improve business development activities and prevent operational issues.
• Ensure compliance with company policies and sales processes.
• Monitor customer payment status and support the business in maintaining healthy accounts receivable.

Job Requirement

• Bachelor's degree or equivalent.
• Minimum 10 years of experience in Logistics / Freight Forwarding, with solid experience in sales or business development.
• Strong commercial awareness and customer-oriented mindset.
• Proven ability to identify, develop, and close new business opportunities.
• Strong sales and negotiation skills.
• Excellent communication and presentation skills.
• Good knowledge of the freight forwarding industry and market.
• Good computer skills and experience with CRM systems.
• Fluent Chinese and business-level English.
• Strong ability to work independently and effectively collaborate across different teams.